Cleveland Clinic's overall strategy is to create measures such as improving structure, processes, and outcomes of patient care that would push Dr. Cosgrove's central message, "Patients First!"
The Clinic is doing well in having this integrated electronic medical record system that basically records patients reports and allows physicals to review the care being delivered to their patients. It had also enable information technology to support any measurement, learning, and improvement by teams.
The clinic has also made measures such as shared savings that would enable the Clinic to achieve cost reduction and this payment reform would then allowed teams to manage care paths more effectively.
I think that the overall message of "Patients First" is really good. I also like the idea of having an online portal (Open notes) where patients are able to review their sessions with doctors or physicians as well as their health records online. A distant relative uncle of mine past away in Malaysia from some illness, that was only discovered after transferring from an Adventist hospital to another clinic. And by the time, it was discovered it was already in the last stage of life. What frustrated my family relatives was that the doctor from the Adventist hospital refuses to provide the new hospital of my relative's health records, and any treatment prescriptions that they have provided to him in the months he stayed at the Adventist hospital. It delayed my uncle's medical treatment, and like Regina's husband, my uncle wasn't able to make it through. If there was something like Open Notes in Malaysia, or if the doctor of the Adventist hospital would be more cooperative, and would listen to my uncle's story more, my uncle would have gotten better treatments and he would have lived.
I really feel like it would help make patient care more efficient and easier for patients to get health care in a different area. But there's still the question of how much customer services should healthcare industries provide.
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